FAQ
How do I place an order?
Add the items you would like to purchase to your cart, review your order, and click the Checkout button. Follow the on-screen instructions to enter your contact, shipping, and payment information. After your order is completed, you will receive an order confirmation by email.
What payment methods do you accept?
Available payment methods are shown securely at checkout. Payment options may vary depending on your location, device, and order.
How do I use a discount code?
If you have a valid discount code, enter it in the discount code field during checkout and select Apply. Please confirm that the discount has been applied before completing your order.
How do I know my order was successfully submitted?
After your order is placed successfully, you will receive an email confirmation containing your order number and purchase details.
Can I change or cancel my order?
If you need to change or cancel an order, please contact us as soon as possible at service@clacyro.com. We will do our best to help, but changes or cancellations cannot be guaranteed once an order has entered processing or has already been shipped.
What should I do if my order is missing an item or contains the wrong product?
Please contact us at service@clacyro.com and include your order number together with clear photos of the items received. Our customer care team will review the issue and provide the appropriate solution.
How long does order processing take?
Orders are typically processed within 1–3 business days before shipment. Business days are Monday through Friday, excluding public holidays.
How long does delivery take?
For orders shipped to the United States, estimated delivery is typically 7–12 business days after dispatch. Delivery times may vary because of carrier conditions, holidays, weather, customs, or other circumstances outside our control.
How can I track my order?
Once tracking information becomes available, you will receive it by email. You can also use our Track Order page to check the latest delivery updates.
How do I add items to my cart?
Select the product and any available options, then click Add to Cart. You can review or update your cart before proceeding to checkout.
How do I remove an item or change the quantity in my cart?
Open your cart and use the quantity controls to increase or decrease the number of items. Use the Remove option to delete an item from your cart.
What is your return policy?
Eligible purchases may be returned within 30 days of delivery. Please review our Return Policy for eligibility requirements, return instructions, and refund details.
How do I start a return?
Contact us at service@clacyro.com with your order number and the reason for your return. Our customer care team will provide the next steps.
Is ordering online secure?
Our website uses a secure encrypted connection to help protect information transmitted during checkout. Payment information is processed through the payment methods made available at checkout.
Is my personal information kept private?
We handle personal information in accordance with our Privacy Policy. Please review that policy for details about how information is collected, used, and protected.
How can I contact CLACYRO?
Email: service@clacyro.com
Phone: +1 929 451 1277
We typically respond within 1–2 business days.