30-Day Return Window

You may request a return or exchange within 30 days from the date your order is delivered.

To be eligible for a return, your item should be:

• In its original condition
• Unused, unworn, and undamaged
• Returned with its original packaging and included accessories, where applicable
• Accompanied by your order number or other proof of purchase

Damaged, Defective or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us as soon as possible after delivery.

After we review the issue, we will arrange an appropriate replacement, exchange, or refund. For approved returns caused by a product defect, damage in transit, or an incorrect item, CLACYRO will cover the return shipping cost.

Change of Mind Returns

If you simply change your mind, you may still request a return within the 30-day return window, provided the item meets the eligibility requirements above.

For non-defective returns, the customer is responsible for the cost of returning the item to the return address provided by our customer care team.

Exchanges

Eligible items may be exchanged within 30 days of delivery. Contact our customer care team before sending anything back so we can confirm availability and provide return instructions.

If the replacement item is unavailable, we may offer a refund instead.

Items That Cannot Be Returned

Certain items may not be eligible for return, including:

• Gift cards
• Customized or personalized products
• Items that have been used, worn, damaged, or altered after delivery
• Items returned outside the 30-day return window

If you are unsure whether your item is eligible, please contact us before returning it.

How to Start a Return

1. Contact our customer care team within 30 days of delivery.
2. Include your order number and the reason for your return or exchange.
3. If the item is damaged or defective, include clear photos showing the issue.
4. Wait for our return instructions and return address before shipping the item.

Refunds

Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.

If approved, the refund will be issued to your original payment method. Please allow approximately 5–10 business days for the refund to appear, depending on your bank or payment provider.

Original shipping charges are generally non-refundable for change-of-mind returns. If the return is due to a damaged, defective, or incorrect item, applicable shipping charges may also be refunded.

Orders Returned to Sender

If a parcel is returned because of an incorrect or incomplete shipping address, refusal of delivery, or failure to collect the package, additional shipping charges may apply before the order can be resent.

Questions About a Return?

Please contact us through our Contact Us page and include your order number. Our customer care team will provide the appropriate return instructions.